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RETURNS

We hope that you are happy with your purchase from the Serevi® Shop. If, however, you need to return defective merchandise or to exchange your purchase for another product or size, please return the merchandise in question at your expense via UPS, FedEx, USPS or DHL.

Return envelopes or boxes should be addressed to:

Serevi®
Attn: Apparel Return
1417 31st Ave South
Seattle, WA 98144

Please indicate whether you would like to REPLACE or EXCHANGE the item(s). If exchange, please indicate:

RETURNING                              IN EXCHANGE FOR

Item Number:                                                              Item Number:

Color:                                                                           Color:

Price:                                                                            Price:

Quantity:                                                                      Quantity:

Size:                                                                             Size:

Also, please indicate the reason for the return:                

Wrong Size

Damaged/Defective

Not as Described

Other (please specify)______________

RETURN POLICIES

• All purchases are final and will appear on credit card statements from Serevi LLC.

• We do not issue refunds. Items may be returned for product-for-product exchange within 14 days of the ship date listed on the packing slip.

• Items returned for exchange must be in their original condition when returned. Soiled or damaged goods will be returned to the customer.

RETURN QUALITY CONDITIONS

Acceptable

• Customer Accomodation or Exchange

• Product or Shipping Error

Acceptable with Condition

• Product Defect, Stained or Soiled

• Incorrect Sizing, Label or Fabric Flaws

Unacceptable

• Tears, Holes, Rips, Snags

• Washed or Worn

 

SHIPPING

Shipping within the United States will be carried out by Fedex, with an anticipated delivery time of 3-5 business days after the package leaves our warehouse. All shipping charges for orders shipped to addresses inside the United States will be determined at the time of order as a function of product weight and zip code. 

You may also request 2nd or next day air for additional charges.

We ship to addresses outside of the United States, its territories and US military post office boxes. International shipping rates apply, again as a function of product weight and exact destination. The recipient is solely responsible for all duties, taxes and other fees assessed at the border.